Live Chick Guarantee includes : 

The amount of Chicks you ordered will be delivered to you alive at the post office the day the post office notifies you that your order is there. PLEASE open the box at the Post office and take pictures of the chicks that did not make it WHILE you are at the Post Office. We must be notified while you are at the post office please. We are sorry to have to ask this but we have had false claims that ruin it for us all. We will determine at our descretion weather to credit you the chicks that did not make it. We do not reiumburse shipping fees.